Telesales Executive
We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.
Telesales executives work in call centres where they utilize inbound and outbound telephone calls to persuade customers to purchase companies’ products and services. They generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.
Telesales Executive Responsibilities:
- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ inquiries.
- Processing all customer shipping arrangement accordingly.
- Generating promising leads for the outside sales team to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with company services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Telesales Executive Requirements:
- High school diploma.
- Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred.
- Proven experience working as a telesales executive.
- Proficiency in all Microsoft Office applications.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
Field Sales Executive
Field Sales Executives usually administer sales of products and services by traveling from location to location within a decided territory to meet the probable customers and sell them various products. They are the professionals who generally work for organizations where their job requires them to ensure the widespread distribution and selling of various products and services.
Job Description
- A field sales executive travel to locations to advocate supply of products to the customers they have targeted and the ones who they are already dealing with.
- It also involves operating outside their offices pitching potential clients and to maximise the company’s sales of their products and services.
- These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.
Responsibilities
- Primarily your focus should be on the sale of products and services to probable customers within a specific region.
- It is completely different from being a general sales executive because this particular job role demands you to travel either to find new clients or customers or to maintain relationships with the customers whom you are already working with.
- Must contact all the clients and potential customers to discuss their products would meet their requirements.
- Arrange meetings with the clients or visit their offices or homes to persuade them to engage a product or subscribe to any service which the company is offering.
- Focus should be to increase the sales of the company
- Should provide a concise description of the products and services to the customers and also drawing attention to the benefits of the available services.
- Carry out price negotiations with the customers on behalf of the organization to reach a favorable agreement for both.
- Must also carry out a survey to figure out the current trends in the industry such as prices of the products and the demand for it etc.
- Must totally focus on increasing the business by making various sales targets and estimating sales targets.
- They need to generate business leads for the company which they are working for and also prepare and maintain statistical data and provide reports whenever necessary.
Skills
- Should be competitive and confident.
- Should be focused on delivering the best for their respective companies.
- Should be able to take initiatives and work on their own to achieve targets.
- Be a good team player.
- He/She should be excellent with verbal communication.
- Should have good knowledge of the industry and should be good with numbers to be able to work on financial reports.
Educational Qualifications
There are no restrictions with the requirement for a field sales representative as the right set of attitude is the most important thing you will need to do this job. However, candidates holding a degree in relevant streams like media, sales, business, and management are encourage to apply.
